LifeLine ChildLine Namibia

LifeLine ChildLine Namibia
Address: 45 Bismarck Street, Windhoek 5477, Khomas, Namibia
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Program Information

Counselling @ LL/CL: 

LifeLine/ChildLine Namibia currently runs the only national helpline-based counselling service in Namibia. In addition to the HelpLines that are aimed at ensuring children are safe, the Counselling Centre also does face-to-face counselling and school outreach programmes. The 116 Child HelpLine provides a toll-free service to assist children with difficulties in dealing with emotional distress, abuse (all types), schoolrelated problems, behavioural problems as well as family problems. The 106 Gender-Based Violence HelpLine aims to assist those who are in need of help when found in a GBV-related situation. This is also a toll-free service available across Namibia. The 106 GBV HelpLine is further utilized as a key entry point for reporting Human Trafficking.

The Counselling Centre has a volunteer counsellor complement of social workers, social work interns, and students studying psychology and/or social work, and lay counsellors.

The Centre has a national database. A key outcome of this database is to improve and expand data collection mechanisms, improve the availability of data to inform effective programming and monitoring and synchronize reporting of data for all the lines, which will strengthen the efficacy of our services and referral mechanisms and immediately identify gaps that limit quality service delivery.

LifeLine/ChildLine Namibia is hosting the first of its kind reporting portal on the website. The National Reporting Portal for Online Child sexual Abuse Material is there to sensitise the public to anonymously report child sexual abuse material and ensure the material is taken down from online platforms.

The crisis line established in 1980 was manned by a group of dedicated and well-trained volunteers. Today this line is still accessible to the public. The sms line is an alternative medium through which individuals can seek counselling. A counsellor will tend to the text messages and respond.

Gender @ LL/CL: 

LifeLine/ChildLine Namibia is also focused on the empowerment of women and girls and has made considerable contributions towards the achievement of gender equality within Namibia, with specific emphasis on advocacy and community-based projects. In 2018 LifeLine/ ChildLine Namibia received The Gender Is My Agenda awarded by the President of Namibia at a state banquet. The Gender Department at LifeLine/ChildLine Namibia implements two projects aiming to promote Gender Equality and address Harmful Gender Norms.

MenEngage Namibia is a network of 13 partners from civil society organisations, government ministries and development partners. It was established in Namibia in 2012 with funding and support from Sonke Gender Justice; it is a member of MenEngage Africa and the Global MenEngage Alliance. The goal of the network is to strengthen collaboration amongst different stakeholders to scale up efforts to work with men and boys to address GBV, HIV and to promote sexual reproductive health rights and gender equality in Namibia. LifeLine/ChildLine Namibia provides capacity-building for members of the network. The network is also involved in global, regional and national policy advocacy efforts to promote men’s and boys’ involvement in efforts to promote Gender Equality.

Empowering communities to take action against violence (GBV and Child Abuse) by strengthening family systems and social support systems:

This project, targeted at 6 communities in Khomas and North Central Regions, is funded and supported by Brot fur die Welt. The main goal of the project is to strengthen the capacity and self-efficacy of communities to address GBV and Child Abuse incidences and challenges in their communities by providing essential services such as counselling, training and sensitisation on key drivers of GBV and Child Abuse and to empower communities to implement campaigns and actions to address the high levels of acceptance and tolerance of GBV and Child Abuse.

Child Protection:

LifeLine/ChildLine Namibia is committed to providing all children in Namibia with care and protection from all forms of violence, abuse, neglect, and exploitation, as set out in the UN Convention on the Rights of the Child. The Child Protection Department is dedicated to protecting vulnerable children and young people by strengthening child protection systems and promoting positive social norms in all contexts to prevent and respond to child abuse.

Child Protection Department spearheaded the following programmes.

Early Childhood Development Pilot Project (In partnership with the Roger Federer Foundation) The goal of this project—in Khomas, Omaheke, and Oshana—is to allow disadvantaged children in Namibia a promising future by giving them a good start in formal education. The project enhances the capacity of educators of 150 ECD centres and GUIDE TO CIVIL SOCIETY IN NAMIBIA 27 Grade 0 teachers of 75 primary schools, through facilitation and supportive tools, and encourages and empowers parents to engage in their children’s pre-school education at home, as well as to contribute actively to a smooth transition to primary school.

ECD Project in Otjozondjupa Region (In partnership with B2Gold)

The Project provides support for holistic ECD in Otavi and Otjiwarongo. The objective of this project is to improve the quality of early childhood care, development and education through holistic and community-driven approaches. The ECD centres serve 1,500 children.

HIV Testing Services

LifeLine/ChildLine Namibia offers community outreach HIV testing services in the Engela District of Ohangwena Region, through the Namibia Adherence and Retention Project (NARP) with funding from USAID through Project Hope Namibia. LL/CL provides pre-and posttest counselling, and linkage to care and support. With HIV Testing services, LL/CL is strengthening government efforts in hard-to-reach communities, and thus contributes massively to the set 90 90 90 targets of ending HIV/AIDS by 2030. Newly diagnosed individuals are assisted to receive treatment and HIV counsellors follow-up on a regular basis.

Establishment year: 1980

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